At uplivo.store, we want you to be completely satisfied with your purchase. This Return and Refund Policy explains the conditions under which returns, replacements, and refunds are accepted for both physical and digital products sold on our platform.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

SECTION A: PHYSICAL PRODUCTS

1. Return Window

We offer a 7-day return window from the date of delivery for eligible physical products. This is in line with standard practices followed by leading Indian e-commerce platforms. To be eligible for a return, your request must be raised within 7 days of the delivery date as recorded by our courier partner.

 

HOW TO RAISE A RETURN REQUEST:   Step 1: Contact us at our support email or WhatsApp within 7 days of delivery. Step 2: Share your Order ID, reason for return, and photos/video of the product. Step 3: We will review and approve/reject the return within 2 business days. Step 4: Once approved, ship the product back or we will arrange a pickup. Step 5: Refund or replacement processed after we receive and inspect the item.

 

2. Eligible Conditions for Return

We accept returns only under the following conditions:

 

2.1 Accepted Reasons (Return Eligible)

✓      Product received is damaged or broken

✓      Product received is defective or does not function as described

✓      Wrong product delivered (different from what was ordered)

✓      Product is missing parts or accessories as listed in the product description

✓      Product is significantly different from the photos or description on the website

 

2.2 Not Accepted Reasons (Return NOT Eligible)

✗     Change of mind or no longer needed

✗     Product ordered by mistake

✗     Product has been used, washed, or tampered with

✗     Original packaging, tags, or seals are missing or broken

✗     Minor colour variation due to photography or screen settings

✗     Return request raised after 7 days of delivery

3. Non-Returnable Products

The following categories of products are strictly non-returnable due to hygiene, safety, or nature-of-product reasons:

•        Innerwear, lingerie, and swimwear

•        Personal hygiene and grooming products

•        Perishable goods (food, beverages, flowers, etc.)

•        Customised or personalised products made to order

•        Products marked as 'Final Sale' or 'Non-Returnable' on the product page

•        Fragile items broken due to customer negligence after delivery

4. Return Shipping

The responsibility for return shipping depends on the reason for return:

 

4.1 Seller's Fault (Damaged / Wrong / Defective)

If the return is due to our error (wrong item shipped, damaged product, defective item), we will arrange a free reverse pickup from your address. You do not bear any shipping cost.

4.2 Customer's Choice (Size issue, Not as expected — where eligible)

If we agree to accept a return for other eligible reasons, the return shipping charges will be borne by the customer. Shipping cost is non-refundable. We recommend using a trackable courier service as we are not responsible for items lost in return transit.

5. Refunds for Physical Products

5.1 Refund Timeline

Once we receive the returned item and complete our quality check (typically 1–2 business days), refunds are processed as follows:

•        Prepaid orders (Card / UPI / Net Banking / Wallet): Refund credited to the original payment source within 5–7 business days.

•        Cash on Delivery (COD) orders: Refund transferred via UPI or bank transfer within 5–7 business days. You will be asked to provide your bank account or UPI details.

5.2 Partial Refunds

In some cases, a partial refund may be granted — for example, if the product is returned in a condition different from what was described, or if only part of the order is returned. This will be communicated to you at the time of return approval.

5.3 Refund Not Received

If you have not received your refund within the mentioned timeline:

•        First, check your bank account or payment app once more.

•        Then contact your bank or payment provider as processing times can vary.

•        If you have done the above and still have not received your refund, contact us immediately at our support details below.

6. Replacement Policy

In cases of damaged, defective, or wrong products, you may opt for a replacement instead of a refund. Replacements are subject to product availability. If the same product is not available, we will offer an equivalent alternative or process a full refund.

Replacement orders are typically dispatched within 3–5 business days after the original product is received and inspected by us.

7. Order Cancellation — Physical Products

You may cancel a physical product order before it is dispatched. Once the order has been shipped, it cannot be cancelled and must go through the return process.

•        To cancel, contact us immediately via email or WhatsApp with your Order ID.

•        Cancellations requested before dispatch will receive a full refund within 3–5 business days.

•        If the order is already in transit, refuse delivery at the door. Once it is returned to us, we will process your refund after deducting return shipping charges if applicable.

SECTION B: DIGITAL PRODUCTS

Digital products sold on uplivo.store include downloadable files, templates, e-books, software, presets, and any other electronically delivered content. Because digital products are instantly accessible and cannot be physically returned, our policy for digital items differs from physical products.

 

IMPORTANT NOTICE ABOUT DIGITAL PRODUCTS:   Due to the nature of digital items, uplivo.store generally does not accept returns, exchanges, or cancellations on digital purchases once the item has been accessed or downloaded — similar to the policy followed by Etsy and other global digital marketplaces. However, we are committed to resolving genuine issues.

 

8. General No-Refund Policy for Digital Products

All sales of digital products are considered final once the product has been:

•        Downloaded to your device

•        Accessed via a download link sent to your email

•        Made available in your account dashboard

This policy exists because digital products cannot be 'returned' in the traditional sense — once a file is downloaded, it cannot be taken back. This is consistent with global digital marketplace policies including Etsy, Gumroad, and Creative Market.

9. Exceptions — When Refunds Are Considered

We understand that genuine issues can arise. We will consider a refund for a digital product only in the following circumstances:

9.1 Non-Delivery of Product

If you have completed payment but did not receive the download link or access to the product within 24 hours, please contact us immediately. We will either resend the product or issue a full refund.

9.2 Product Does Not Match Description

If the digital product you received is significantly and materially different from what was described or shown on the product listing page, you may be eligible for a refund. Minor differences in software version, file format alternatives, or creative variations do not qualify.

9.3 Defective or Corrupted File

If the downloaded file is corrupted, password-protected without being stated, incomplete, or otherwise unusable despite multiple download attempts on compatible software or devices, we will first attempt to provide a corrected version. If we are unable to do so within 48 hours, a full refund will be issued.

9.4 Duplicate Purchase

If you accidentally purchased the same digital product twice, contact us within 24 hours with proof of both transactions (order IDs). We will issue a refund for the duplicate purchase.

10. How to Request a Refund for Digital Products

To request a refund for a digital product, please contact us within 48 hours of purchase with the following information:

•        Your full name and registered email address

•        Order ID or transaction reference number

•        Name of the digital product purchased

•        Clear description of the issue

•        Screenshots or screen recordings showing the problem (if applicable)

We will review your request and respond within 2 business days. Approved refunds will be processed to your original payment method within 5–7 business days.

11. Cancellation — Digital Products

Digital product orders cannot be cancelled once payment has been processed and the download link has been delivered. If you have paid but not yet received or accessed the product, contact us immediately and we may be able to cancel the order.

If you change your mind after purchasing a digital product, we are unable to offer a refund or exchange as the product has already been delivered digitally.

12. License & Misuse — Digital Products

Purchasing a digital product grants you a personal, non-exclusive, non-transferable license for your own use only. You may not:

✗     Resell, redistribute, or share the digital product with others

✗     Upload the product to any public platform or file-sharing service

✗     Use the product for commercial purposes unless explicitly stated in the product listing

✗     Claim ownership or authorship of the digital product

Violation of these terms will result in immediate termination of your license and may lead to legal action. No refund will be issued in cases where misuse is detected.

13. Contact Us

For all return, refund, or exchange queries — whether for physical or digital products — please reach out to us through the following:

 

Business Name: uplivo.store

Owner: Sahej Sitaram Yadav

Website: www.aplivo.in
Email: sahejyadav543@gmail.com

Response Time: Within 24–48 business hours

 

We value every customer and will do our best to resolve any issue fairly and promptly. Please ensure you contact us within the applicable window mentioned in this policy. Requests raised after the specified time period may not be eligible for resolution.